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Return Policy

Ordered the Wrong Products

If you have ordered the wrong product, please call or email our Customer Service Team to set up the return for you. The products must be returned in new and unused condition in the original packaging. The RGA form must be included in the box. The customer is responsible for all shipping charges associated with the return or exchange. There will be no restocking fee if you exchange the item by placing a new order or if you return the item within 5 days of receipt. After 5 days, a restocking fee will be applied. Any item or items returned that were purchased under our free shipping program, customer will be responsible for both initial and return shipping charges. Items returned must be in salable condition

Received Defective Products

AudubonSupply.com must be notified of defective products within 14 days of receipt. You can also call or email our Customer Service Team to set up the return for you. Return the defective product immediately in the same box it was received in with the original packaging (be sure to include all pages of the RGA form). For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your new items after we receive your return. AudubonSupply.com will pay the shipping cost associated with the replacement. There will be no restocking fee if you set up a return or replacement within 30 days of receipt. After 30 days, a restocking fee will be applied.

 

Replacing Items Under Manufacturer Warranty

AudubonSupply.com honors all manufacturer warranties for our products. If you are experiencing an issue with a product purchased through AudubonSupply.com that is still covered by a valid manufacturer's warranty, please contact a Customer Service Representative. AudubonSupply.com will then contact the manufacturer and determine the necessary steps for getting your replacement as fast as possible.

Received a Damaged Package

If a damaged package is left at your door, please contact us immediately. You can call or email our Customer Service Team to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All returned products must be unused and in the original packaging. The RGA form must be included in the box. There will be no restocking fee if you set up a return or replacement within 30 days of receipt. After 30 days, a restocking fee will be applied.

 

Received Incorrect Products (Not What You Ordered)

It is rare that AudubonSupply.com sends out the wrong products, as we double check every order. However, if you receive an incorrect product, you must notify AudubonSupply.com within 5 days of delivery. You can also call or email our Customer Service Team to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All products must be returned in new and unused condition in the original packaging. The RGA form must be included in the box. There will be no restocking fee for the first 30 days. After 30 days, a restocking fee will be applied to the return.

 

Freight Packages − Please Inspect Upon Delivery

Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact a AudubonSupply.com customer service representative immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received. It is your right as a customer to 15 minutes of the driver's time in order to fully inspect any freight packages. In the event that you notice concealed damages after the driver has left, you must notify AudubonSupply.com within 5 days of receipt.

 

Changing Your Order Before It Has Shipped

We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number. At AudubonSupply.com, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our warehouse.

Cancellations

AudubonSupply.com must be notified of all cancellations by phone. Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with an RGA form. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.

 Restocking Fee's
 
1-60 Days (20%)
 
61-182 Days (25%)
 
After 182 Days (No Returns)
 
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